Frequently Asked Questions

1)        Where can I find SAS documentations?

2)       How do I renew the SAS License?

3)        How do I verify if the license tool run successfully or check my current license?

4)        How do I find if SAS 9.2 is compatible with my operating system?

5)        How do I find which product releases and hot fixes are installed on my system?

6)        What should I do, if I am getting error while installing or using SAS?

7)        What are SAS Server logs and where can I find that?

8)        What are hot fixes and where can I find that?

9)         What should I do, if I am facing some problem while electronic software downloads?

10)    Why is the JDK or JRE required for installation?

11)    Why do we need to specify a different path while installing JDK and JRE and while setting JAVA_HOME?

12)    Will JAVA_HOME is in lower case?

13)    What should I do, if the machine asks for a restart during the installation process?

14)    Why do I need to create users and groups before the installation?

15)    Why do I need to assign the users logon as a batch job rights?

16)    Why do I need to apply the hotfix of EG after the installation?

17)    What is JMP Software?

18)   One can do everything in SAS, so why does one need JMP?

19)   What are SAS Technical papers and where can I find them?

20)    What is SAS IML Studio and what it can do?

21)    It is mention that SAS requires particular version on Java JRE, what if I have applications which require different version of JAVA?

22)    Genomics Menu does not appear after installation of JMP Genomics. How do I fix this issue?

23)    What is the minimum system requirement to install SAS on the machine?

24)    When I try to open an existing project in Enterprise Miner 6.1 it is taking a lot of time?

1) Where can I find sas documentations?

SAS Documents can be found in the USB provided in the User Guide and procedure manual folder. The same is also available at http://support.sas.com/documentation/

SAS Installation guide is provided with the USB provided in the Installation Manual folder.

2) How do I renew the SAS License?

Below is the link for renewing sas license file on Windows Vista
http://support.sas.com/kb/31/290.html

Below is the link for renewing sas license file on Windows machine.
http://support.sas.com/kb/31/187.html

Please refer to page 5 of the below guide for renewing the JMP license file.
http://www.jmp.com/administrator/pdf/JMP8_AdminGuide_EN.pdf

Below is the link for Troubleshooting License issues.
http://support.sas.com/techsup/license/windows.html

3) How do I verify if the license tool run successfully or check my current license?

To verify that the renewal tool did not run successfully, run the following commands from base SAS or EG and compare the expiration date in the SAS log window with the expiration date in your SAS installation data (SID) file:

proc setinit noalias;
run;

4) How do I find if SAS 9.2 is compatible with my operating system?

To check the Supporting Operating Environments for Windows please use the below link.
http://support.sas.com/resources/sysreq/hosts/pc/

5) How do I find which product releases and hot fixes are installed on my system?

Please refer to the below link to find the product release and hot fixes that are installed on the system http://support.sas.com/kb/35/968.html

6) What should I do, if I am getting error while installing or using SAS?

Step 1.Try to search for error on the http://support.sas.com/   you might get a usage note or problem note for your problem where you can get the resolution for the problem.
For the usage related issue and syntax issues please refer to SAS documentation at http://support.sas.com/documentation/.

Step 2.Also for errors during installation; please check if you have done the pre-requisite correctly or not.

Step 3.If you are unable to resolve the issue yourself, Please open a track using the below details as per below steps

(a)    Please raise a track for SAS technical support by sending mail to insupport@sas.com.

(b)   Ensure that you added “SSCNARS” along with problem title in the subject line of the email.

(c)    Please mention the problem details, screenshot of the errors and logs (if any) while opening the track.

(d)   Also provide site no and your contact details in the mail.

(e)    For the urgent resolution for critical problem you can also call at 022-67492240 or 011 - 4143682 after opening the SAS track.

For any queries related to SAS track please refer to below link http://support.sas.com/techsup/opentrackshelp.html

7) What are SAS Server logs and where can I find that?

SAS Server Log files capture detailed info, warning and error which is used by technical support to troubleshoot and fix a problem. For details about logs and its location refer to below link.
http://support.sas.com/kb/35/426.html

8) What are hot fixes and where can I find that?

Please refer to the below link for FAQs on hot fixes.
http://ftp.sas.com/techsup/download/hotfix/faq.html

9) What should I do, if I am facing some problem while electronic software downloads?

Please refer to below link for FAQs during electronic software download.
http://support.sas.com/kb/30/882.html

10) Why is the JDK or JRE required for installation?

 SAS clients have been developed in JAVA and hence to run the java program you require the JDK and JRE.

11) Why do we need to specify a different path while installing JDK and JRE and while setting JAVA_HOME?

SAS does not recognize the space in the path of the JAVA.

For example if the JAVA is installed on C:\Program  Files\JAVA\.... in this case there is a space in the path hence the JAVA applications does not recognize the correct path and places % wherever there is a space.

12) Will JAVA_HOME is in lower case?

JAVA_HOME should always be in Upper Case as the variable name other than windows is always written in upper case for the OS to recognize the same.

13) What should I do, if the machine asks for a restart during the installation process?

If the machine asks for a reboot, then in that case you should always reboot the machine. This is a requirement by the Software Deployment Wizard to complete.

14) Why do I need to create users and groups before the installation?

This is a pre-requisite of SAS Installation only when you have to do the installation in network mode/server mode.

15) Why do I need to assign the users logon as a batch job rights?

SAS runs in batch mode and hence it uses the Operating System services to run the commands in a batch mode. Hence if the user does not have batch rights then it won’t be able to login to the system and execute the SAS codes.

16) Why do I need to apply the hotfix of EG after the installation?

There is a requirement by ICAR in which the EG should start and run in local server mode rather than get connected to server mode. After applying the hotfix EG will start by getting connected to the local machine by default. This is done just to reduce the load on the main server.

17) What is JMP Software?

JMP (pronounced "jump") is a computer program that was first developed by John Sall and others to perform simple and complex statistical analyses. It dynamically links statistics with graphics to interactively explore, understand, and visualize data. This allows you to click on any point in a graph, and see the corresponding data point highlighted in the data table, and other graphs. JMP provides a comprehensive set of statistical tools as well as design of experiments and statistical quality control in a single package. Please refer to below link for some statistical FAQs on JMP software http://www.jmp.com/support/faq/statistical_faq.shtml

18) One can do everything in SAS, so why does one need JMP?

JMP augments other SAS offerings. Think of JMP as a SAS client, like SAS Enterprise Guide that specializes in bringing your data to you in a way that lets you grab it, slice it, spin it and make it come alive. JMP has an attitude toward data that is close, personal and allows direct data manipulation. JMP has the direct feel of a spreadsheet, but with the supportive structure of a database– and much more graphical responsiveness. Everything in JMP is active on the surface. Changes happen instantly, eliminating the usual step of sending a job to the server and retrieving the results.

19) What are SAS Technical Papers and where can I find them?

SAS Technical Papers provide technical details for how you can complete a task or achieve a goal. They also offer technical advice on how to harness the many robust features that our software products offer. You can find them on below link

http://support.sas.com/resources/papers/

20) What is SAS IML Studio and what it can do?

SAS/IML Studio is new software for statistical programming. It provides a highly flexible programming environment in which you can run SAS/STAT or SAS/IML analyses and display the results with dynamically linked graphics and data tables. SAS/IML Studio is intended for data analysts who write SAS programs to solve statistical problems but need more versatility for data exploration and model building. The programming language in SAS/IML Studio, which is called IMLPlus, is an enhanced version of the IML programming language.

21) It is mention that SAS requires particular version on Java JRE, what if I have applications which require different version of JAVA?

It is true that SAS requires particular version on JDK , the same needs to installation as pre-requisite before installation the SAS software.  However during the installation wizard you can specify the exact JDK path if you have multiple JDK version. The other option is to   disable other version of JDK  and allow SAS Installation wizard to select the JDK. You can enable other version of JDK after the installation process.

22) Genomics Menu does not appear after installation of JMP Genomics. How do I fix this issue?

(a)    Please follow the below two steps in order to resolve this issue.
Genomics Menu:
Activate the new JMP Genomics menu:
=> Start JMP
=> Go to Edit => Customize => "Revert to Factory Defaults"
This will make Genomics menu available. However we need to follow the next step so that the Genomics menu works properly.

(b)   Update Genomics Applications:
**BEFORE** launching any of the new applications, do a one-time update of all the Genomics Applications XML files
=>Start JMP
=> Go to "Genomics" => "Generate Dialogs from XML" (last menu item)

If the problem still persists please contact SAS Technical Support.

23) What is the minimum system requirement to install SAS on the machine?

Following is minimum and recommended required for scenario

24) When I try to open an existing project in Enterprise Miner 6.1 it is taking a lot of time?

Follow the below mentioned steps to resolve the problem:

a)      Launch Enterprise Miner 6.1

b)      Enter your credentials (username and password)

c)      Select the checkbox “Personal Workstation” as shown in the screen below:

d)     Click on “Log On” button.

e)      After Logging in to the application Click on Options à Configure

f)       Enter the details of the server as shown below

g)      Click on Next to proceed further.

h)      From the drop down select the Analytics Platform 1.5 (refer to the image below)

i)        Review the configuration as shown below.

The above mentioned steps are one time activity and on a new installation of client applications.

Once you complete this you can exit E-Miner and relaunch E-Miner and continue your work.